Cancellation & Refund policy

Are you interested to shop crackers from India’s biggest & largest firecrackers online store, then you have come to the right place. Festivezone Crackers is the leading online official partner for Standard Fireworks (P) Ltd, Sivakasi. Diwali is celebrated by burning crackers, lighting diyas and decorating houses & eating sweets.

Festivezone believes in & we can helping its customers as far as possible, and has therefore a liberal cancellation policy.

How do I cancel an order on Festivezone?

If unfortunately you have to cancel an order, please do so within 24 hours of placing the order.

For outright cancellations by you:

- If you cancel your order before your product has shipped, we will refund the entire amount.

If the cancellation is after your product has shipped:

- If you received the product, it will be eligible for replacement, only in cases where there are defects found with the product.

REFUND POLICY

Refunds will be made in the same form that the payment is received within 10 working days from the date of cancellation of order.

Return Policy

In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to the concerned manufacturer. Let us know & we’ll help you regarding the same

If you think, you have received the product in a bad condition or if the packaging is tampered with or damaged before delivery, please refuse to accept the package and return the package to the delivery person. Also, please call our customer care at 07200172009 or email us at [email protected] mentioning your Order ID. We will personally ensure that a brand new replacement is issued to you with no additional cost. Please make sure that the original product tag and packing is intact when you send us the product back.

Apart from condition reserved herein above, the following products shall not be eligible for return or replacement, viz:

Any product that exhibits physical damage to the box or to the product;

Any product that is returned without all original packaging and accessories included with the product at the time of delivery;